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Privacy Policy
Last updated: 19 Nov 2025
This website is owned and operated by Merle Health Pty Ltd (ABN 41 692 708 311) (hereinafter referred to as “Merle Health”, “we”, “us” and “our”).This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our services, or interact with us. We are committed to safeguarding your privacy and complying with all applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information we collect
We may collect the following types of personal information:
- Name, email address, phone number and postal address
- Information submitted through forms, questionnaires, or program enrolments
- Feedback, survey responses or enquiries
Health or wellbeing-related information
If you choose to participate in our program, we may collect:
- Lifestyle information (e.g., exercise habits, nutrition patterns)
- Self-reported health indicators
- Goals and preferences
This information is collected only with your consent and handled securely.
2. How We Use Your Information
We use your information to:
- Provide our wellbeing, lifestyle and health-related programs
- Personalise your experience and deliver relevant content
- Improve our website performance and user experience
- Conduct research, analytics and reporting (using de-identified data where possible)
- Comply with legal or regulatory obligations
We will not sell your personal information to any third party.
3. When We Disclose Personal Information
We may share your information with:
- Service providers (e.g., hosting, analytics, payment processors)
- Wellbeing practitioners who deliver parts of your program (with consent)
- Advisors such as legal or compliance consultants
- Regulators or authorities where required by law
All third parties are required to protect your information and use it only for the services they provide.
4. How We Protect Your Information
We use a combination of technical and organisational measures to protect your data, including:
- Secure servers and encrypted data transmission
- Access controls and Multi-Factor Authentication
- Regular security monitoring and auditing
- Data minimisation and retention controls
- Platform is ISO27001 compliant
5. How We Store and Retain Information
Personal information is stored securely in Australia or in trusted international data centres that meet privacy and security requirements.
We retain information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
6. Your Rights
You may:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent (where applicable)
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise your rights, contact us at: info@merlehealth.com
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve functionality
- Remember your preferences
- Analyse website traffic
You can control or disable cookies through your browser settings, though this may affect your website experience.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing personal information.
9. Children’s Privacy
Our services are not designed for individuals under 18. We do not knowingly collect data from minors without parental consent.
10. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website, with the “Last updated” date noted at the top.
11. Contact Us
If you have questions about this Privacy Policy or wish to make a complaint:
Email: info@merlehealth.com
We will respond promptly and in accordance with the Australian Privacy Principles.